My Account
My Bag
FAQs
PLACING AN ORDER
How do I place an order on the Bally website?
Placing an order is quick and easy:
- Browse through our product categories and click on the images to access the individual product page where you will find information on the size and material.
- Select your item and add to your shopping bag by clicking on the ‘ADD TO BAG’ button.
- You are able to review the items you have added to your shopping bag by clicking on the ‘BAG’ icon in the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the 'REMOVE' button next to the item.
- To resume shopping after viewing your shopping bag, click the ‘CONTINUE SHOPPING’ button.
- To finalize your purchase, click ‘SECURE CHECKOUT’ button and follow the instructions.
- Please be aware that items in your bag are not reserved. Until you checkout, items in your shopping bag and may still be purchased by other customers.
- Our Customer Service would be glad to help you in placing an order on the phone: contact them at 800-562.
Do I need to create an account to place an order?
You are not required to create an account to make a purchase. If you wish, you may also checkout as a guest. Bally recommends that you create an account to enjoy the full benefits of the website, including stating your contact preferences, storing payment methods, and managing address details.
I have forgotten my password! What should I do?
You may reset your password by clicking on the ‘Forgot your password?’ link on the sign in page and follow the instructions.
Is my personal information kept private?
We treat all the information you share with us as private and confidential. For further details, please read our privacy policy here.
How will I know when you have received my order?
After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an order confirmation email once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment your items are shipped from our facility.
Can I order corporate gifts on your website?
To order corporate gifts please contact our Customer Service team who will be happy to assist you. Contact details; By email: bally.support@jashanmalgroup.com By phone: 800-562.
PAYMENTS
What payment types does Bally accept?
Bally accepts payment by Visa and Mastercard Debit/Credit & Amex.
Is it safe to use my credit card on your website?
Security of your personal details is very important to Bally. To ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via checkout.com, a secure online payment gateway which encrypts your payment details in a secure host environment.
Is my personal information kept private?
We treat all the information shared with us as private and confidential. For further details, please read our privacy policy here.
When will Bally debit my card/account?
At the point of order your financial institution may authorize the required funds. Bally, however, will not request the funds until your order is shipped from our facility.
When will I be charged for my order?
Your card or other method of payment will not be charged until your order is shipped. However, your bank balance may reflect deduction of funds immediately upon order.
Why is my order not being accepted?
Please be sure that the address entered in the "Billing" field is the address that is registered with your bank. If the order is still not being accepted please contact your bank, followed by our Customer Service team who will be happy to assist you. Contact details; By email: bally.support@jashanmalgroup.com By phone: 800-562.
Can I claim a tax refund on purchases made online?
At this time, we are unable to provide a tax-back (tax refund) service for any of our online customers.
DELIVERY
Which countries does Bally deliver to?
UAE, Kuwait, KSA, Qatar, Bahrain, Oman, Pakistan, Egypt, Lebanon, Jordan, Iraq, Israel, and Afghanistan.
Please use the Region Selector to check or change your delivery country before adding items to your shopping bag. We also have stores worldwide if you prefer to shop in store. Click here to find your nearest store.
How long will it take for me to get my order?
Upon confirmation of your order, it will take 3 working days in UAE and 4 to 7 working days across GCC, subject to custom clearance to receive your order, depending on the shipping method selected. Please note that deliveries will be made Saturday to Thursday. Please be advised that during peak periods such as promotions, Sales and Eid the processing of your order might encounter delays due to the numbers of orders to be processed. If you have further questions, please contact Customer Services and we can advise you on the progress of your order.
How much does shipping cost?
| Shipping To | Rate in AED |
| UAE | Free |
| Kuwait | Free |
| KSA | Free |
| Qatar | Free |
| Bahrain | Free |
| Oman | Free |
| Pakistan | Free |
| Egypt | Free |
| Lebanon | Free |
| Jordan | Free |
| Iraq | 200 |
| Israel | 200 |
| Afghanistan | 200 |
Will my package be insured, and will I need to sign for it?
Your package is insured by Bally during transit up until the point when it is delivered. A signature will be required for every delivery, at which point, the responsibility for the package is passed to you.
Can I track my order?
Once your order has been shipped, we will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.
Can I change my delivery address once my order has been shipped?
Unfortunately, we are unable to change your delivery address after your order has been placed.
Does Bally deliver to PO Boxes?
Due to delivery courier restrictions we are currently unable to ship to PO Box or APO/FPO addresses.
RETURNS
How do I return an item?
To return an item, free of charge, simply follow the below steps:
- Contact Bally Customer Service via phone, email or return your order to a Retail store only Click here to find your nearest store. To return a product in store, kindly make sure to have with you the product to be returned and the Return form you found in the parcel. The store team will be glad to process the web return and the refund will be released. You may also submit your return request via email or using contact us page Please note we can only accept store returns within the same country of delivery. You have 14 (fourteen) working days from delivery to submit your returns request.
- Place the items you wish to return in the original packaging along with the completed form.
Please note: All return merchandise must be in new and unused condition with all tags and labels still attached. - Attach the return label to the top of the package and hand to the package to the courier upon collection.
- Please note: Only return shipments using our approved courier will be free of charge. Should you decide to use another courier, you will be responsible for all costs and liability. Any costs or expenses incurred by you are non-refundable.
- Once your package has arrived at our facility, the items will be inspected. Once the items are deemed to be in new and unused condition with all tags and labels attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. We will send you a return confirmation email once your refund has been issued.
Does it cost anything to return an item?
For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.
Will I receive a full refund?
All items are rigorously checked for quality when returned. Once your goods are deemed to be in new and unused condition with all tags and labels still attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. Bally is only able to refund the card/payment method originally used for the purchase.
When will I receive my refund?
All items are rigorously check for quality. Once your goods are deemed to be in new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. We will send you a return confirmation email once we issue the refund.
Please note: Bally can only issue a refund to the originally form of payment and depending on your financial institution, it may take up to 10 days, from the date of refund, for the funds to appear in your account.
Can I exchange an item bought online?
It is currently not possible to exchange an item through the online store. Please follow the return procedure that can be found in FAQs and see our Returns Policy. You may also contact us for more details – by email: bally.support@jashanmalgroup.com, by phone: 800-562.
Can I return a faulty item?
It is currently not possible to exchange an item through the online store. Please follow the return procedure that can be found in FAQs and see our Returns Policy. You may also contact us for more details – by email: bally.support@jashanmalgroup.com, by phone: 800-562.
Bally Customer Service will provide you with full instructions on how to return your items.
Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.
Please note: If your items are not deemed defective or damaged and it is outside the return period, or the items have been damaged due to misuse, you will not be entitled to repairs, replacements, or refunds and Bally will return the items back to you, at your expense and liability.
OUR PRODUCTS
I need more information on a product.
Our aim is to give as much information as possible on the product pages of our items. Should you require any further information, please contact bally.support@jashanmalgroup.com or call us at 800-562, Sunday-Thursday from 9am-6pm.
How do I take care of my shoes?
To maintain the best condition of your shoes, proper care and attention should be given to the leather depending on its type.
What is the difference between an adjustable belt and a fixed belt?
Bally has two types of belt constructions – adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed, and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact Customer Service.